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Live Chat

Initiate, Communicate and Engage

Every website visitor is a prospective customer waiting to be converted. But in today’s increasingly digital landscape, investing in driving traffic to your landing page is no longer enough to set you apart from the competition.

At Telephone Answering, our live chat team bring years of customer service experience to each online interaction. Whether your customers are looking for product recommendations, technical support or help with previous purchases, we are ready to offer immediate assistance.

Book A 14 Day FREE Trial

Comprehensive Customer Support

Our live chat team will help you effectively monitor and manage your customer support, marketing and sales processes.

We provide an accurate, real-time service, helping you create an authentic personalised customer experience.

Why Use Live Chat?

Support

Decreased response times and no long wait queues help improve customer retention.

Improve Lead Generation

An on-demand live chat representative can proactively assist prospective customers through each step of their purchase.

Customer Service

Address customer concerns at point of sale, ensuring fewer refunds and lost sales.

Comprehensive Reporting

We provide you with detailed weekly reports of live chat, giving you in-depth insights into customer purchase preferences, commonly cited concerns and advertising effectiveness.

Book A 14 Day FREE Trial

Why Use Live Chat?

High-Volume Websites

Our live chat team can handle high-volume websites with ease, assisting multiple customers simultaneously without sacrificing productivity.

Higher Staff Productivity

With our live chat team supporting you, you won’t need to divert your critical staff members towards routine customer concerns..

 

Easy Implementation

We will send you a small piece of code that you install on your website and it’s as simple as that. Our live chat team will be trained and ready to support your customers within hours.

 

Customised Scripts

Before implementation, we’ll ask you to provide us with information specific to your business and any other conversational topics that you’d like us to focus on, so we can provide comprehensive customer support.